Shipping Policy
Updated: 10/15/2025
🚚 We're committed to delivering your HackSpire merchandise safely and on time to your doorstep.
Shipping Areas & Coverage
We currently ship to all major cities and towns across India. Our shipping network covers:
- All metropolitan cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad)
- State capitals and major district headquarters
- Tier 2 and Tier 3 cities with reliable courier services
- Remote areas (delivery time may be extended)
Processing & Shipping Times
Order Processing
- Orders are processed within 1-2 business days
- Custom or personalized items may take 3-5 business days
- Orders placed on weekends are processed on the next business day
- You'll receive a confirmation email once your order is processed
Shipping Timeframes
- Metro Cities: 2-4 business days
- Tier 2 Cities: 3-5 business days
- Tier 3 Cities: 4-7 business days
- Remote Areas: 5-10 business days
Shipping Methods & Partners
We partner with reliable courier services to ensure your orders reach you safely:
- Blue Dart Express for premium and express deliveries
- DTDC for standard deliveries across India
- India Post for remote and rural areas
- Local courier partners for specific regions
Shipping Costs
💰 Free Shipping
- Free shipping on orders above ₹500
- Free shipping for HackSpire'25 participants (with valid registration)
- Free shipping for bulk orders (5+ items)
Standard Shipping Rates
- Metro Cities: ₹50 (₹25 for orders below ₹500)
- Tier 2 Cities: ₹75 (₹50 for orders below ₹500)
- Tier 3 Cities: ₹100 (₹75 for orders below ₹500)
- Remote Areas: ₹150 (₹100 for orders below ₹500)
Order Tracking
Once your order is shipped, you'll receive:
- Shipping confirmation email with tracking number
- SMS updates on your registered mobile number
- Real-time tracking through our website
- Delivery notifications and updates
Delivery & Receipt
Delivery Process
- Our delivery partners will attempt delivery during business hours
- You'll receive a call/SMS before delivery
- Please ensure someone is available to receive the package
- Valid ID proof may be required for delivery
Failed Delivery
- If delivery fails, the package will be held at the nearest courier office
- You'll receive a notification to collect the package
- Package will be held for 7 days before return
- Additional delivery attempts can be scheduled
Special Circumstances
⚠️ Important Notes
- Shipping delays may occur during festivals and peak seasons
- Weather conditions may affect delivery in some areas
- Customs clearance may be required for international orders (if applicable)
- Some remote areas may have limited delivery options
International Shipping
Currently, we only ship within India. International shipping may be available for special events or bulk orders. Please contact our support team for more information about international shipping options.
Damaged or Lost Packages
In the rare event that your package is damaged or lost during transit:
- Contact our support team immediately
- Provide your order number and tracking details
- We'll investigate and provide a resolution within 2-3 business days
- Replacement or full refund will be provided as appropriate
Contact & Support
For any shipping-related questions, concerns, or special requests, please contact our support team:
- Email: support@hackspire.tech
- Phone: Available during business hours
- Live chat: Available on our website
- Response time: Within 24 hours
📞 Need Help?
Our support team is here to help with any shipping questions or concerns. Don't hesitate to reach out if you need assistance with your order!